benefitspro.com
An ALM exclusive brand
NOT FOR REPRINT
Page Printed from: benefitspro.com/?slreturn=20240222163249
This white paper for Customer Service Professionals in High Tech, examines today's requirements for multi-channel customer support metrics.
Traditionally, measuring customer support operations has been straightforward. Shorter hold times were better; higher abandonment rates were worse. But:
Offered Free by: Consona Corporation
See All Resources from: Consona Corporation